Frequently Asked Questions
If your question is not listed here, please reach out to us at hello@biosectrx.com

General

Do you store credit or debit card information?


No, we don’t store any credit or debit card information. Our payment system is through PayPal and they handle all this information for you.




What currencies do you accept?


We accept all currencies except INR (Indian Rupee). This is due to the operational constraints associated with PayPal.





Data

How is data gathered?


We use a balance of machine learning and human domain expertise to gather, verify and curate the data. All publicly available information has been harvested to its full extent, to populate data in BioHubble.




How often is the data updated or refreshed?


Data is updated and refreshed on a daily basis. (Business Hours apply). We have a dedicated team which continuously works on verifying the accuracy and relevance of data in BioHubble.




Why do I see some fields as ‘Not Available’ and missing logos?


BioHubble uses public domain information to gather records, update and publish data. While every effort is made to ensure all information is complete, sometimes there are delays in finding and then verifying the information before putting it in BioHubble. Sometimes, the information itself is not available in the public domain, due to various reasons.




Can I export data from BioHubble?


Yes, if you are a paid subscriber, you can download unlimited data.





Account Creation

Do you store credit or debit card information?


No, we don’t store any credit or debit card information. Our payment system is through PayPal and they handle all this information for you.




What currencies do you accept?


We accept all currencies except INR (Indian Rupee). This is due to the operational constraints associated with PayPal.





Payment

Do you store credit or debit card information?


No, we don’t store any credit or debit card information. Our payment system is through PayPal and they handle all this information for you.




What currencies do you accept?


We accept all currencies except INR (Indian Rupee). This is due to the operational constraints associated with PayPal.